Pro & Go Technician

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Mississauga, Canada

Pro & Go Technician

Mississauga, ON – Onsite

Pro&Go Technician

This position is responsible for performing electro-acoustical test using ProGo test software and final order verification.

Responsibilities:

Perform electro-acoustical test using ProGo test and configuration software

Final visual and listening inspection

Collecting information about non-conforming products

Perform Wireless Quality Test (WQT)

Last Step Order Confirmation (Invoicing)

Maintenance and calibration of the test station

Total QC function according to ISO Quality Policy Manual

Any other function required by management in accordance with Training Grid

More about you:

Elementary education or equivalent required, with secondary education or equivalent considered an asset; no additional formal education requirements.

Entry-level opportunity requiring no prior experience, with previous hearing aid ANSI testing experience considered beneficial.

Strong organizational skills, attention to detail, and effective time management abilities to support accuracy and productivity.

Ability to work collaboratively in a team environment while demonstrating problem-solving skills and the capability to work independently with minimal supervision.

Ability to accurately follow work instructions, review customer order forms, and identify inconsistencies or discrepancies when necessary.

Effective English communication skills, with professional working proficiency in English considered an advantage.

Basic computer skills and good hand-eye coordination for connecting instruments with programming interfaces, with knowledge of SAP considered a plus.

Additional Requirements:Full compliance with safety and ESD standards, cleanness in the workplace and other policies as described in the Employee Handbook and ISO Manual is mandatory. This position requires communication with various departments within organization (order clarification, none-conformance rejects etc.)

This position may require occasional Custom Tip and earmolds assembly with hearing instruments

Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone, please contact Sonova HR.

What we offer:

Exciting and challenging work environment

Collaborative culture

Opportunities for continuous self-improvement

Opportunities for flexible hybrid model work environment

A company that values diversity and inclusion

Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions

Mentorship program and career development plans

This role's pay range is between: $40,000/yr - $60,000/yr. This role is also bonus eligible.

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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