Technical Support Engineer (English/French)

Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer (English/French).

What you’ll do:

Join Eaton and power your career with innovation and impact.

Eaton’s Corporate Sector is looking for a high-performing Technical Support Engineer to deliver world-class support for our Digital Solutions portfolio. This role is ideal for a proactive, tech-savvy professional who thrives at the intersection of engineering, customer experience, and digital technology.

What You’ll Do

As a key member of our technical support team, you will play a critical role in ensuring customer success by delivering expert support across the full product lifecycle - from pre-sales guidance to post-deployment troubleshooting.

Key Responsibilities:

Provide advanced technical support for Eaton’s digital product portfolio, ensuring a seamless customer experience.

Act as a trusted advisor to customers by supporting product selection, configuration, and application use.

Troubleshoot and resolve issues related to software, digital platforms, and electrical systems , identifying root causes and driving resolution.

Support system configuration, including GUI navigation, password management, alarms, and core functionality .

Collaborate cross-functionally to escalate and resolve complex issues , leveraging internal and external resources.

Manage high-volume interactions via phone, email, and chat , maintaining responsiveness and quality.

Clearly communicate product value propositions and align with strategic product lines.

Identify opportunities and generate qualified leads for the sales organization.

Contribute to continuous improvement by recommending product enhancements and process optimizations.

Support the development and maintenance of knowledge bases, documentation, and support tools .

Partner with internal teams to enhance performance, drive innovation, and improve customer satisfaction .

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Qualifications:

Education & Experience:

Bachelor’s degree in Engineering (electriclal or electronic preferred)

Minimum 3 years of experience in the electrical industry (project management, engineering, or sales/quotations).

Experience with Power Systems or Electrical Distribution .

At least 2 years in technical support, software, or IT environments .

Technical & Language Skills:

Strong understanding of digital platforms, troubleshooting, and system integration .

Fluent in English and French (required).

Soft Skills:

Results-driven with strong problem-solving and decision-making skills

Collaborative mindset with the ability to work cross-functionally

Strong business acumen and customer orientation

Passion for continuous learning and digital innovation

Ability to adapt and lead through change

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.