Working Student - Customer Support (m/f/d)

🎤 Why voize? Because we're more than just a job!

voize is building AI companions for Europe's nurses - today, 200,000+ users rely on us every shift, and we're just getting started. We're a Berlin-based scaleup with $50M in Series A backing and the ambition to match, built by a team that cares. If you're driven, want to contribute to real impact, and thrive in an environment that moves quickly, we'd love to meet you.

💡 Your Mission: Own inbound support and drive great resolutions

As a Working Student in Customer Support, you own inbound cases end-to-end across voice, chat, and email, working closely with Technical Support to solve issues fast. Your shifts cover evenings and weekends, when nurses need us most.

🚀 Your Daily Business - No two shifts are alike

- Manage inbound voice, chat, and email support during your shift

- Own cases end-to-end - triage, follow-up, and clear handover

- Partner with Technical Support on complex issues and escalations

- Cover evening and weekend shifts in a rotating schedule, planned weeks ahead

🤝 Your Skillset - What you bring to the table

- Enrolled student (Bachelor's/Master's) - active enrollment required for a Werkstudent contract

- First customer-facing experience (jobs, hospitality, retail, or similar) and clear, empathetic communication

- Structured problem-solver, comfortable with everyday tech (apps, logins, permissions)

- Available for rotating evening/weekend shifts; fluent German (C2) and solid English

Nice to have: support tooling experience (Intercom, Zendesk, or similar), or a healthcare/regulated background.

🌱 Growing together - what you can expect at voize

- Flexible working hours because you know when you work best!

- reimbursement of the "Deutschlandticket"

- 25 days of vacation - and your birthday off

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!