Programs Graduate (2 year FTC)
Skills
About the role
DEPARTMENT: Programs Department
REPORTING TO: Customer Service Lead
Individual Contributor or People Manager: Individual Contributor
OBJECTIVES OF POSITION:
Accurate financial management of Order / Forecast processing.
To maintain the Supply Commit Process.
Administration of supply confirmation process, backlog reconciliation, order and forecast status and waterfall charts.
Ensure all Order Entry Material Management and demand requirements are fulfilled.
Manage all Return Material Authorisation paperwork.
Monitor and prepare customer metrics.
Support PM on administration tasks and the overall running of the account.
To ensure that all packages supplied are in accordance with specifications supplied by both Internal and External Quality Bodies in order to better the Company’s performance in the field.
RESPONSIBILITIES:
Booking Requests & Invoice Requests.
Non - Recurring costs.
Free issue material procurement.
Commercial Claims.
Return Material Authorisation.
Shipping administration including all related documentation.
Customer Queries.
Material Requirements Planning Schedule.
To ensure accuracy of backlog within the department working with Program Management on any possible discrepancies in order to ensure resolution.
Responsible for working to strict deadlines in order to ensure timely material procurement ensuring accuracy.
Documentation Control – Accurate control of all Sales / Forecast packs and ensures they are all loaded.
Quality:
Assure ongoing compliance with quality and industry regulatory requirements.
Health & Safety:
Ensure compliance with Health & Safety Legislation and Regulations.
MEASUREMENTS:
Customer satisfaction levels as measured by no. of complaints and positive feedback.
Invoice accuracy.
Accuracy of backlog and forecasted information.
On time delivery of order processing.
Correct filing of material packs.
PERSONNEL SPECIFICATIONS
Qualifications and Experience:
QQI Level 7/ 8 Degree in Business or related discipline.
Some customer service or sales experience is an advantage
Intermediate Excel skills
Numerical and analytical skills – must have attention to detail
Previous Administration experience is an advantage.
Core Competencies:
Customer focused.
Excellent Interpersonal and communication skills.
Ability to work off own initiative.
Flexibility and eagerness to learn new things.
Accurate data entry in a timely manner.
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