SQL Server Database Administrator

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we'll accomplish together

TELUS Health Retirement and Benefits Solutions powers the pension and benefits plans for nearly 9 million members across Canada and the United States. We've been doing this for almost 30 years—since our Ariel administration platform revolutionized the industry—and today, we continue to lead through innovation and unwavering commitment to our clients.

Our Client Services and Post-Implementation team is the backbone of what we do. While our clients design and deliver benefits programs, we're behind the scenes ensuring seamless transitions, resolving issues in real time, and supporting them every step of the way. We manage a robust ticketing system that keeps client requests flowing smoothly, and our team collaborates across departments to deliver solutions that keep millions of members' benefits running smoothly.

As a SQL Server Database Administrator, you'll be a critical member of this team. You'll be the expert who keeps our data flowing, our systems secure, and our clients' most important information protected. Your work directly impacts our ability to serve corporate clients, government organizations, multi-employer plans, and more—all while earning the trust of the employees and retirees whose financial futures depend on our reliability.

What you'll do

Database Infrastructure & Support

Install, configure, maintain, and secure SQL Server databases that support mission-critical client operations

Proactively monitor database infrastructure, respond to alerts, and resolve issues before they impact our clients

Execute database backups, configure backup policies, and lead disaster recovery activities to ensure business continuity

Perform routine database maintenance, including performance tuning, patching, and resiliency optimization

Collaboration & Client Focus

Work closely with our client services and administration teams to understand their needs and resolve database-related requests quickly

Manage ticket queues with a focus on meeting incident and SLA deadlines—your responsiveness directly impacts client satisfaction

Partner with deployment teams on software releases and infrastructure upgrades

Respond to both internal stakeholders and external clients with professionalism and clarity

Documentation & Knowledge Sharing

Create and maintain technical documentation that helps the team operate efficiently and reduces dependency on any single person

Keep our configuration management database (CMDB) current and reliable as a source of truth for system infrastructure

What you bring

Essential

5–7 years of hands-on SQL Server database administration experience

Strong proficiency with Microsoft SQL Server 2016 and later versions

Solid SQL and PL/SQL skills; familiarity with MySQL is a plus

Comfort working in Windows O/S environments and Microsoft Office tools

Excellent written and verbal communication skills—you can explain technical concepts clearly to both technical and non-technical audiences

A customer service mindset; you understand that our clients' success is our success

Strong analytical and problem-solving skills; you can troubleshoot issues systematically and implement lasting solutions

Ability to manage multiple priorities and work both independently and collaboratively

Attention to detail and a commitment to quality in everything you deliver

Nice to Have

Experience with cloud-based backup and recovery solutions (Rubrik, eVault, or similar)

Familiarity with Google Cloud Platform or Microsoft Azure

Hands-on experience with ServiceNow ticketing systems

What makes this role special: You'll work with a talented team that values reliability, collaboration, and continuous improvement. Your expertise will directly support millions of members and help our clients focus on what they do best. If you're someone who takes pride in keeping critical systems secure and running smoothly, and you're motivated by knowing your work matters—this is the role for you.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.