Jr. Desktop Support Engineer
About the role
DUTIES AND RESPONSIBILITIES: 1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer. 2. Diligently attends to assigned tickets and provides support within the specified SLAs 3. Responsible with level 1 (phone & remote) & level 2 (on site) support. 4. Regularly updates on the status of assigned service request or incident. 5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned service request. 6. Provides assistance to end-users on standard applications and specialized software. 7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to the authorized person. 8. Responsible in formatting/Cloning of PC, Desktop, Laptops 9. Network connection configuration, testing and basic troubleshooting. 10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/patches/virus updates) 11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities. 12. Performs other relevant tasks that may be assigned from time to time
Pay: Php16,000.00 per month
Benefits:
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee
Application Question(s):
kindly provide your Viber Number
Are you willing to accept 16k gross salary?
Work Location: In person
Questions about this role
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