Solution Support Engineer (SAP)

Location: BGC, Taguig (Hybrid )

Work Schedule : Night Shift

Job Functions :

Respond to and manage incoming customer support requests related to SAP authoring and integration solutions, and related API solutions through established ticketing systems.

Analyze, troubleshoot, and resolve functional and technical issues associated with SAP driven workflows and integrations.

Partner with customers to identify configuration, data, and process issues impacting compliance, reporting, and operational outcomes.

Document customer interactions, issue details, root cause analysis, and resolutions in accordance with established support standards.

Prioritize and manage support ticket workload to consistently meet service-level agreements (SLAs) and customer expectations.

Escalate complex, high-impact, or recurring issues to Engineering or Product teams with clear documentation and supporting artifacts.

Collaborate cross-functionally to drive resolution, communicate status updates, and ensure alignment on customer impact and urgency.

Identify trends and recurring issues, providing feedback to improve product stability, documentation, and support processes.

Maintain a working understanding of SAP EHS Safety Data Sheet (SDS) authoring and integration solutions, and related API solutions functionality to effectively support evolving customer use cases.

Qualifications :

Bachelor’s degree preferred or equivalent professional experience.

3–5 years of experience in a customer-facing support role supporting enterprise software solutions.

Hands-on experience supporting SAP –based solutions in a functional or support capacity.

Experience managing workload using a ticketing or case management system.

Strong written and verbal communication skills, with the ability to explain complex SAP EHS and system-related concepts clearly.

Demonstrated problem-solving skills, including the ability to analyze issues, identify root causes, and deliver effective solutions.

Proven ability to manage customer interactions professionally in high-volume or time-sensitive support environments.

Ability to understand and interpret customer business processes and compliance requirements.

Pay: Php65,000.00 - Php70,000.00 per month

Benefits:

Company Christmas gift

Employee discount

Free parking

Health insurance

Life insurance

Promotion to permanent employee

Work Location: Hybrid remote in Taguig