Sr. Client Consulting Manager (Transformation Specialist)

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Team Summary:

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems, focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects with tangible financial results.

VCA Tech Advisory and Implementation Services is a critical component of our VCA strategy, providing our clients with the advisory and execution muscle they require to deliver and implement strategic projects. VIS brings the ‘best of Visa’ to the clients, playing the role of orchestration layer between client teams and Visa subject matter experts (SMEs). As clients confront increased challenges in their operating environment whilst also facing capacity constraints and capability gaps, this team helps to drive implementation or delivery of their strategic initiatives, facilitating significant and tangible value creation.

What Transformation Specialist / Sr. Client Consulting Manager - does at Visa:

You will be responsible for driving and managing complex and transformational engagements where a team of techno-functional individuals are tasked to work with the client in delivering, setting-up, and configuring their payment systems to enable new products, features, and functionality as well as addressing issues that block the successful usage of these products.

Key activities are to:

Be a thought leader to drive and program manage large transformational and complex engagements with one or more delivery teams wrt execution along VISA’s products and solutions at client side

Increase the use of Gen AI for optimizing daily work deliverables and share the knowledge across teams

Drive planning, executing, and delivering projects related to card products (debit, credit, prepaid, etc.), commercial money movement solutions within scope, time, and budget constraints along a project plan.

Work as a functional and technical champion within Visa to advocate for the client. Work with the solution architects and with the product teams to understand and navigate competing product development priorities and backlogs and to effectively communicate and manage client expectations.

Collaborate with IT, Operations, Risk, Compliance, and external vendors to gather project requirements and track progress, while building strong networking with cross functional teams.

Prepare and maintain project documentation, including project plans, schedules, reports, and meeting minutes.

Monitor project risks, issues, and dependencies escalate as necessary to ensure timely resolution.

Manage the testing, defect resolution, client sign-off, and product enablement for any delivered product, feature, or enhancement.

Ensure all project activities adhere to internal control standards, industry regulations, and data security policies.

Maintain a high level of expertise across Visa products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

10-12 years of experience in consulting background driving large-scale complex programs with a bachelor’s degree in any field.

Expertise in Visa / Mastercard payment products, preferably with experience managing financial and payment system implementations

Experience with software development testing, issues identification, and resolution

Experience in SDLC processes and tools (JIRA, Rally, Wikis, etc.)

Experience using Postman or other API platforms and REST processing language

Ability to analyze data sets to identify insights, risks, and improvement opportunities

Exposure to real world AI use cases in financial services, with an ability to translate opportunities to AI requirements

Ability to learn new systems with minimal training

Experience working with cross functional teams that delivered on system requirements, design, development, implementations, testing, training, and support

Ability to manage multiple work streams simultaneously, along project milestones, risks and dependencies

Understanding and working experience with Agile, Scrum delivery models to support Agile ceremonies

Experience providing direct customer support

Ability to manage customer expectations and negotiate and influence internal and external stakeholders

Project management certification (e.g. PMP, CAPM, Prince2 Foundation) is a plus

Strong verbal and written communication skills and an ability to simplify and communicate complex technical issues to non-technical executives, sales teams, and other stakeholders

Ability to inspire, influence and lead high performing cross-functional teams who can envision and create innovative solutions that meet the needs of our global clients, leading large teams where there is not a direct reporting line