MuleSoft Support Engineer

Req ID: 369567

We are currently seeking a MuleSoft Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

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Job Description : Senior MuleSoft Support Engineer (8–10 Years)

Position: Senior MuleSoft Support Engineer

Experience: 8–10 Years

Location : India(Remote)

Job Summary

We are looking for an experienced Senior MuleSoft Support Engineer to lead Advanced L2 production support for enterprise integration platforms. This role requires deep expertise in MuleSoft operational troubleshooting, complex incident analysis, cross-system integration diagnosis, and technical leadership during critical production incidents.

The role focuses on Advanced L2 support and does not include L3 development activities.

Key Responsibilities

Advanced L2 Incident Management

Lead investigation and resolution of P1/P2 production incidents.

Perform end-to-end transaction tracing across multiple integrated applications.

Analyze complex API failures and integration issues.

Troubleshoot intermittent production issues and identify probable root causes.

Lead bridge calls and coordinate with multiple technology teams.

Drive restoration activities while minimizing business impact.

MuleSoft Platform Support

Advanced MuleSoft log analysis.

Analyze DataWeave runtime errors.

Investigate API performance and timeout issues.

Diagnose connector failures and integration bottlenecks.

Support CloudHub / Runtime Fabric operational troubleshooting.

Validate deployment health after production releases.

Messaging Integration Platforms

Azure Service Bus operational support

RabbitMQ operational support

Queue monitoring

DLQ validation

Message replay and reconciliation

JAMS batch monitoring and rerun coordination

Operational Excellence

Mentor L2 support engineers.

Review major incident RCA.

Improve SOPs and runbooks.

Identify automation opportunities.

Participate in Problem Management discussions.

Support continuous service improvements.

Required Skills

Primary

MuleSoft Anypoint Platform

Mule 4

DataWeave

REST APIs

JSON/XML

Splunk

ServiceNow

Secondary

Azure Service Bus

RabbitMQ

JAMS Scheduler

Azure API Management

SFTP

SQL

Good to Have

Azure Data Factory

Kafka

CloudHub 2.0

Runtime Fabric

Azure Monitor

Dynatrace

Technical Expertise

Advanced production troubleshooting

End-to-end integration tracing

API performance tuning

Queue diagnostics

Payload and schema analysis

Incident leadership

Technical mentoring

Operational governance

Soft Skills

Strong leadership skills

Excellent stakeholder communication

Ability to lead major incident bridges

Decision-making under pressure

Customer management

Mentoring junior engineers

Strong documentation skills

Preferred Certifications

MuleSoft Certified Developer – Level 1

MuleSoft Certified Integration Architect (preferred)

ITIL Foundation

Azure Fundamentals (preferred)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.