RBB-Teller Authoriser
Skills
About the role
Job Title
Teller Authorizer
Business Unit
Retail Branch Banking
Reporting To
Branch Manager
Job Function and Role Type
Branch Operations & Moderate Sales, Individual Contributor
Version No
2.0
Job Purpose
Ensure error-free operations by adhering to bank processes and supervising tellers. Deliver superior customer service and achieve profitability through cross-selling and customer engagement.
Key Responsibilities
Achieving Sales Objectives
Ensure Tellers generate sales references for liability products.
Generate leads for third-party products like MF/Insurance.
Promote saving accounts and Enet facilities for corporate clients.
Encourage customers to make the bank their primary banking partner.
Customer Services
Manage lobby, queues, and branch administration.
Ensure quality customer service and resolve complaints within TAT.
Promote direct banking channels and gather customer feedback.
Ensure staff adhere to dress code and grooming standards.
Operations
Authorize cash/transfer transactions and supervise teller counters.
Monitor large cash transactions and ensure KYC compliance.
Reconcile suspense accounts and maintain registers.
Process CBDT/Income Tax challans and US Visa fees efficiently.
Reporting and Maintenance
Report large cash transactions and FX within cutoff times.
Maintain records like Bulk Stock Register and Voucher Movement Register.
File UBS interface reports and monitor key movement registers.
Ensure proper filing of approvals and adherence to branch ops guidelines.
Staff Management
Train tellers on bank products and processes.
Monitor staff productivity and provide guidance.
Ensure regular classroom training for all tellers.
Education:
Graduate, Postgraduate preferred.
Certifications:
AMFI Certification, IRDA Certification, NCFM Certification (optional).
Key Competencies
Banking product knowledge, team management, sales and influencing skills, planning and organizing skills, communication skills.
Major Stakeholders
Customers, Branch Banking Team, Operations, NR Product Team, Insurance CAM, MF Fund Houses, HSL Personnel.
Skills
Refer to the Job Description
About HDFC Bank
HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch
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