Team Leader, Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibility :

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction

Responsible for following agreed execution governance model, escalation & communication plans

Ensure team members achieve agreed work standards

Manage overall personnel performance and discipline. Provide direction to staff, ensure resolution of problems.

Evaluation of operational practices and procedures

Provide expertise and leadership in assigned functional area

Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork

Identify and drive continuous improvement and initiatives in the process

Coach & mentor team members enabling them to effectively lead their teams

To ensure that all internal customer queries are followed up on a timely basis

Collaborate with internal teams, inter departments, cross functions across locations

Manage a team of at least 18-20+ executives

Ensure staff engagement and motivation at all times

Desired Skills :

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Willingness to work in a flexible schedule

Education : Graduate

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'