Senior Business Analyst - CCM

Inclusion without Exception

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Skills and Responsibilities:

Good to have skills include certifications such as CBAP or PMP, which can enhance a candidate’s qualifications.

Experience with document composition platforms and data tools like SQL or Informatica is beneficial.

Familiarity with accessibility standards and tools for defect tracking can also be advantageous.

Mentoring experience and knowledge of API testing tools are considered a plus.

Familiarity with project management methodologies can further strengthen a candidate’s profile.

Candidates must have at least good years of experience as a Business Systems Analyst, particularly in customer communications and document production.

Proficiency in creating Business Requirements Documents and data mapping is essential.

Strong analytical skills and the ability to manage multiple projects concurrently are also required.

Familiarity with UML diagramming and API integration is necessary for effective communication with technical teams. Excellent written and verbal communication skills are a must for client interactions.

Requirements & Solution Definition Lead requirements workshops, walkthroughs, and stakeholder s essions (business, technology, operations).

Translate runbooks, sample data/files, outputs, and legacy specifications into business rules.

Perform source-to-target data mapping, documenting lineage, transformations, defaults, and exception handling. Analyse XML, JSON, XSD, JSON Schema, delimited, and fixed-width data structures to validate business rule support.

Identify gaps/risks early, recommend mitigations, manage change control, and support solutioning/effort estimation across programs of varying complexity.

Artifacts & Deliverables Own BRDs, including authoring, versioning, stakeholder alignment, and client sign-off.

Develop UML diagrams (use case, activity, sequence, component) and current/future-state process workflows.

Prepare workshop materials, alignment decks, questionnaires, and transition/handover documentation.

Client & Program Delivery Lead BSA activities across client programs, change requests, and multi-LOB delivery initiatives.

Conduct BRD walkthroughs, capture feedback, and drive approvals/signoffs.

Analyse API integrations, documenting endpoints, payloads, authentication, error handling, and NFRs for REST/SOAP services.

Support CAT/PAT by clarifying requirements, validating outputs, and classifying defects. Maintain centralized BSA repositories and oversee offshore/vendor BSA teams, onboarding, reviews, and balancing workload.

Meetings & Facilitation Facilitate requirements and alignment sessions across statements, letters, reports, tax documents, and special handling streams. Coordinate with development

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Toronto, ON

Job Function

TECHNOLOGY

Role

Analyst

Job Id

426830

Desired Skills

Business analyst