Senior Engineer, DevOps

Description

About Norstella

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

Accelerate the drug development cycle

Assess competition and bring the right drugs to market

Make data driven commercial and financial decisions

Match and recruit patients for clinical trials

Identify and address barriers to therapies

Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.

Job Summary

We are looking for a Senior DevOps Engineer who thrives in today's AI-driven engineering landscape - fluent with AI assistants and agents such as Claude - and brings deep expertise in AWS services, infrastructure as code using Terraform, serverless architectures, Grafana, Prometheus, and experience with New Relic and Kubernetes being a plus. The candidate will be responsible for designing, implementing, and operating our cloud-based infrastructure at scale, building AI-driven automation and tooling, and ensuring the reliability, scalability, and security of our systems

Responsibilities

Design, deploy, and operate AWS infrastructure and services at scale using infrastructure as code (IAC) with tools such as Terraform and CloudFormation

Build and deploy applications in a repeatable and automated way.

Build AI-driven automation, internal tooling, and agentic workflows - leveraging AI assistants such as Claude - to accelerate engineering and operations.

Design and implement serverless architecture using AWS services such as Lambda, API Gateway, DynamoDB, S3, and others

Monitor, troubleshoot, and optimize performance of cloud-based applications using monitoring and analytics tools such as New Relic, Grafana and Prometheus

Collaborate with development teams to ensure the reliability, scalability, and security of our systems.

Automate processes using CI/CD tools such as Azure DevOps, TeamCity or Jenkins.

Implement security best practices and ensure compliance with regulatory requirements

Continuously improve our infrastructure and processes to meet evolving business needs and technology trends

Qualifications

Bachelor's or Master's degree in Computer Science or a related field

6+ years of experience in a DevOps or platform engineering role, with a focus on operating AWS services and infrastructure as code at scale

Experience with Terraform or other IAC tools such as CloudFormation or CDK

Strong understanding of serverless architectures, microservices, and containerization using Kubernetes or other container orchestration tools

Experience with monitoring and analytics tools such as Grafana, Prometheus, and New Relic

Familiarity with CI/CD tools such as Azure DevOps, Jenkins, GitLab, or CircleCI

Proficient in at least one scripting language (Bash, Python, JavaScript)

Hands-on experience using AI coding assistants and agents (such as Claude) to write, review, and ship code, and a demonstrated track record of building AI-driven automation and tools

Proficiency with Linux administration/engineering

Deep understanding of cloud-scale and micro/macro-services architectures, experience in operating high performance, highly scalable, and fault-tolerant multi-tenant SaaS based applications.

Exceptional problem-solving and troubleshooting skills, with the ability to rapidly diagnose and resolve issues in complex, large-scale distributed environments.

Excellent communication and collaboration skills to work effectively with cross-functional teams.

A passion for continuous learning and keeping up with the latest technology trends in the DevOps and cloud computing space.

Benefits

Health Insurance

Provident Fund

Life Insurance

Reimbursement of Certification Expenses

Gratuity

24x7 Health Desk

Our guiding principles for success at Norstella

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.